Account Manager Rockstar: Build Relationships, Drive Client Success

We are seeking a proactive and client-focused Account Manager to join our team. In this role, you will be responsible for managing client relationships, understanding their needs, and ensuring the successful execution of projects. The Account Manager serves as the main point of contact between the clients and our internal teams, ensuring clear communication and alignment with client objectives.

Let us introduce ourselves:

TravelBoom is a leading hotel marketing agency, backed by TBA Worldwide, a dynamic network of advertising, technology, and digital media firms. We specialize in delivering data-driven marketing solutions that drive real results for our clients. Recognized as a “Best Place to Work” for seven years, we foster a culture of creativity and excellence, empowering our team members to excel. Join us and be part of a passionate team dedicated to making a lasting impact in the marketing industry.

Become part of a team that values:

• Fostering strong client connections
• Delivering exceptional service
• Creative and solution-oriented thinking
• Shared commitment to client success

What you’ll do as Account Manager:

• Serve as the primary point of contact for designated clients, maintaining regular communication to understand their needs, objectives, and expectations.
• Build and maintain strong, long-lasting client relationships based on trust and transparency.
• Collaborate with internal teams, including sales, marketing, and project management, to ensure the successful execution of client projects.
• Develop a deep understanding of clients’ businesses, industries, and target audiences to provide strategic guidance and insights.
• Prepare and deliver regular progress reports, status updates, and performance metrics to clients, highlighting key achievements and areas for improvement.
• Proactively identify opportunities to upsell or cross-sell additional services or products to existing clients, driving revenue growth.
• Address and resolve client issues or concerns in a timely and effective manner, maintaining a high level of client satisfaction.
• Stay updated on industry trends, market developments, and competitor activities to provide clients with informed recommendations and strategic advice.
• Assist with the development of client proposals, presentations, and pitches, leveraging insights and data to support business objectives.
• Maintain accurate records of client interactions, transactions, and contracts in CRM systems.

Knowledge and skills required for the position are:

• Bachelor’s degree in Business Administration, Marketing, Communications, or related field (preferred).
• Proven experience in account management, client relationship management, or customer service roles.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Excellent organizational and time management abilities, with a keen attention to detail.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in project management tools and Google Suite.
• Strategic thinking and problem-solving skills, with a focus on driving results and delivering value to clients.
• Adaptability and flexibility to navigate changing client needs and market dynamics.
• A customer-centric mindset and a passion for delivering exceptional service.
• Knowledge of industry best practices and trends in account management and client services.

Do you possess the skills and experience to excel in this dynamic role? TravelBoom offers a competitive benefits package, including top-tier insurance, flexible PTO, and a 401k match. Join a team that values innovation, collaboration, and making a real impact. Apply Now!